Terms & conditions
Orders shall be made through the webshop.
When you click on the purchase button, you enter a contract with Mayor Ekeblad. Immediately after you have placed your order, an order confirmation is sent to your e-mail. It is important that you check that the order confirmation is correct. If you do not receive order confirmation, if it is incorrect in some way or if you wish to change your order, I kindly ask you to contact me immediately: email@example.com
Prices in my webshop include value-added tax of 25%. Value-added tax is payable on all orders when the customer is a consumer resident in an EU Member State. Local VAT and import customs if applicable may have to be paid in your own country.
For orders made through my webshop, I accept payment using Klarna. For card payments, follow the instructions given on the Website when paying. When you order at customer service, you pay by payment in advance to our bank account.
I always offer you a secure payment method. I cooperate with Klarna, which meets the PCI DSS requirements. All card details and your personal data are encrypted, which means that only authorized persons can access the information.
The delivery method, conditions, delivery time and cost vary depending on the country and type of product. Please contact me for details: firstname.lastname@example.org
The prices given are excluding freight. Freight costs are additional and have to be paid by the customer. You will be informed of the freight cost when you make your order at checkout.
Normal Delivery time: Ordered items will be shipped within 2-4 business days (if nothing else is stated in the product information text). Incorrect personal details may lead to delays in delivery and extra costs, so please ensure that you have included the full address and contact details before placing your order. It normally takes about 2-10 working days after shipment for a parcel to reach its destination after it has been shipped.
Even though I do my utmost to deliver what has been ordered in the time promised, something can go wrong. If the delivery takes longer than promised, I ask you to contact me: email@example.com right away so that I can look into why the delivery is delayed.
Damage in transports
I have chosen carriers who are, in my view, guarantees of good quality in their deliveries. Despite this, damage in transport may occur. As the buyer, you are responsible for examining the product and packaging for any visible damage on receipt or as soon as possible thereafter. If there is visible damage to the product or packaging, you should report this direct to the carrier or, if you discover the damage after delivery to me: firstname.lastname@example.org
Uncollected packages and failed delivery
Packages are only held at the collection point for 14 days from their date of arrival, and you must collect the package within that time if it is not to be sent back to me. Note that I make a charge for packages that are not collected. Please be aware if you have two packages to receive. In that case, the packages are notified in two messages from the carrier.
Uncollected packages that are returned to us are transported at your risk and I am not responsible for the product after it has been returned to me either. So it is important that you collect or accept delivery of your package even if you have changed your mind. For uncollected packages I charge a fee that corresponds to the cost of freight, return freight and handling. At the moment the fees are for Sweden 300 SEK, Europe € 50 and € 60 in the rest of the world.
Right of exchange and purchase on approval
My goal is that you shall be completely satisfied with the product or the products you purchase from me. When you order from the webshop you have a right of retraction, regardless of your reason, within 14 days from your receipt of the product. You must, however, notify me: email@example.com I kindly ask you to observe that you cannot exercise your right of retraction simply by refusing delivery of the product or by not collecting the parcel. In addition to the right of retraction, I provide 30 days right of replacement. The period starts from the day you placed the order.
You can exchange the product with another by placing a new order in my webshop. Return the goods in unaltered condition, ideally in their original packaging. In case of exchange or return, you have to bear the cost of the return freight yourself and Mayor Ekeblad will not refund any shipment or payment costs. Please note that you are responsible for the product not being damaged or disappearing during the return freight. I, therefore, ask you to make sure that the product is well packed and, if necessary, insured. Always save guarantee/delivery notes until the return is completed, as these show your return package number which you will require in the case of any claims.
In the unlikely event that you are not satisfied with your purchase and you cannot find anything else in our shop that attracts you at the moment, you have the possibility of returning the product within 14 working days from when you received the product in your hand and getting your money back.
Purchase on approval and exchange right does not apply to custom-made products.
Contact me at: firstname.lastname@example.org to notify us of a return or exchange.
Please note that product returns are sent to:
Anna Lena Mayor Ekeblad
Pontus Wiknersgatan 1A
(I cannot accept returns sent to another address.)
If you use purchase on approval, the repayment will be made within 14 days from when I received the returned product. I will use the same payment method for the refund as you used yourself.
If you have any questions – please contact me: email@example.com
I am exempted from fulfilling the delivery if the due fulfillment of the delivery is prevented by a circumstance outside our control that we could not reasonably have expected when making the contract and whose consequences we could not reasonably avoid or overcome, such as a labour dispute, fire, accident, war, decision of a public authority or some other circumstance that was outside our control and that has a material effect on our due fulfillment of the contract.
If you have any questions, something has gone wrong in your delivery or you want to contact me:
Mobile: 46 /708 98 88 95
Anna Lena Mayor Ekeblad
Pontus Wiknersgatan 1A
41132 Goteborg Sweden